Telephone Skills Training

Training Provider: SPD
Area of Training: Employability Training
Course Period: 17 February 2025 - 21 February 2025

The Telephone Skills Training programme equips trainees with basic telephone etiquette and professionalism when handling enquires.


Learning Outcomes

  • Develop and apply basic listening skills
  • Develop effective communication through utilising a communication model
  • Understand communication styles

 

Course Duration

35 hours (5 days)

Nett Fee (Payable by Trainees)

$180.78

Training Venue

Enabling Village

Training Provider's Contact